Refund Policy
Clear guidelines on refunds for Prime Glow Station educational programs
At Prime Glow Station, we're committed to providing quality budget risk management education. We understand that circumstances change, so we've created a straightforward refund policy that respects both our students and our operational realities.
This policy applies to all learning programs starting in autumn 2025 and beyond. Please read it carefully before enrolling in any of our courses.
Eligibility for Refunds
We process refund requests based on specific criteria. Not all situations qualify for refunds, but we try to be fair when genuine issues arise.
Before Course Start
Full refunds available up to 14 days before your program begins, minus a 150 THB administrative fee.
First Week Window
Partial refunds (70%) possible within the first 7 days of course start if you've attended fewer than two sessions.
Medical Circumstances
Special consideration for medical emergencies with proper documentation. Case-by-case evaluation required.
Course Cancellation
Full refunds issued if we cancel or significantly modify your enrolled program without adequate notice.
Important Note
Refunds are not available once you've completed more than 25% of course content or after 21 days from program start, whichever comes first. Digital materials accessed count as course participation.
How to Request a Refund
We've made the process as simple as possible. Here's what you need to do:
Submit Your Request
Send an email to info@primeglowstation.com with your full name, enrolled course details, and reason for requesting a refund. Include your order number if you have it.
Wait for Review
Our team reviews requests within 3-5 business days. We'll email you to confirm receipt and may ask for additional information if needed.
Receive Decision
You'll get a clear yes or no within a week of submitting your request. If approved, we'll explain the refund amount and timeline.
Get Your Money Back
Approved refunds are processed within 10-14 business days. The exact timing depends on your payment method and bank.
Payment Methods and Processing Times
Refund timing varies based on how you originally paid. Here's what to expect:
| Payment Method | Processing Time | Notes |
|---|---|---|
| Credit/Debit Card | 7-10 business days | Refund appears on your statement |
| Bank Transfer | 10-14 business days | Provide correct account details |
| Mobile Payment Apps | 5-7 business days | Fastest option for most users |
| Cash Payment | Contact required | In-person arrangement needed |
Situations Where Refunds Don't Apply
Being upfront here—some situations fall outside our refund policy:
- You've attended more than 25% of scheduled sessions or accessed most course materials
- More than 21 days have passed since your program started
- You violated our code of conduct or terms of service
- You simply changed your mind after actively participating in the course
- Technical issues on your end prevented course access (we help troubleshoot first)
- You enrolled in a heavily discounted or promotional program with no-refund terms
Special Circumstances
Medical Emergencies
If a serious health issue prevents you from continuing, we'll work with you. You'll need to provide medical documentation, and we evaluate each case individually. Sometimes a course deferral makes more sense than a refund.
Course Quality Issues
We stand behind our content. If you genuinely believe the course didn't match what was advertised, contact us within the first two weeks. We'll investigate and may offer a refund, course credit, or other resolution depending on the situation.
Financial Hardship
Unexpected financial difficulties happen. While we can't guarantee refunds in these cases, we might be able to arrange a payment plan or transfer your enrollment to a later session. Talk to us—we're more flexible than you might think.
Course Credits as an Alternative
Sometimes a course credit works better than a refund. Credits remain valid for 12 months and can be applied to any Prime Glow Station program. There's no fee to convert a refund request to a credit, and you keep the full value of your original payment.
This option works well if your circumstances are temporary or if you want to try a different course focus within our budget risk management offerings.
Processing Fees
Some payment processors charge us for refund transactions. For refunds under 2,000 THB, we may deduct up to 150 THB to cover these costs. Refunds over 2,000 THB are processed at full value minus any promotional discounts you received.
Contact Information
Questions about this policy or your specific situation? We're here to help clarify anything that seems unclear.
Reach Our Team
Email: info@primeglowstation.com
Phone: +6638772910
Address: 17, 34 Soi Aree 1, Rawai, Mueang Phuket District, Phuket 83130, Thailand
This refund policy was last updated in February 2025 and applies to all enrollments from that date forward. We reserve the right to modify these terms with reasonable notice to enrolled students.